Located in the center of the Alpine resort, the BEST WESTERN Alpen Resort Hotel offers accommodations in Zermatt that are conveniently located a short walk from the village center, shops, restaurants and bars. The property is also close to a number of recreational activities. The BEST WESTERN Alpen Resort Hotel is in the traffic-free village of Zermatt, meaning that guests can not drive to the hotel. The property is near the railway and Gornergrat stations as well as the ski lifts. The hotel also offers free transfer service from the Zermatt train station to the hotel.

The BEST WESTERN Alpen Resort Hotel offers 55 guestrooms that feature amenities such as in-room safes, minibars, satellite television with cable channels, private bathrooms with hairdryers, clock radios, ironing sets, housekeeping and wake-up calls. Most rooms also have private balconies with views of the Matterhorn while the other rooms have garden terraces.

Established in 1984, the four-star BEST WESTERN Alpen Resort Hotel offers amenities such a restaurant with Swiss cuisine and regional wines, complimentary breakfasts, a bar, conference facilities, outdoor tennis courts, an indoor swimming pool and a health club and fitness center with a sauna, massage treatments, a solarium and a Jacuzzi. Complimentary wireless Internet access is available throughout the property.